Sequence failed processing

Mobile apps Android
1

Hi,

I currently have many uploads that fail to be processed. I have reported this to support several times, but to no avail. Sometimes someone from support will reply, but it never seems to be resolved. Below are all the failed sequences from the last month.

BR Louis

Cluster ID: 6528787033886125
Cluster ID: 887216142764262
Cluster ID: 836477604837901
Cluster ID: 199092306562556
Cluster ID: 6805697556217698
Cluster ID: 713138060274728
Cluster ID: 2093502850984560
Cluster ID: 1330874194203709
Cluster ID: 1521658681708803
Cluster ID: 244750628589301
Cluster ID: 644413507584471
Cluster ID: 871701170830688
Cluster ID: 831537325178402
Cluster ID: 1033689444668752

1 Like
2

Thanks for reporting. We will take a look.

cc @boris

BR, Yaro

1 Like
3

Thank you. I received also a response from @Nav via email.

1 Like
4

All my uploads are still under processing since 2 November. Involves thousands of photos.

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5

I’ve also experienced this issue with footage taken from places I’ll probably never go through again.

6

@Yaro @boris

Did you take only a look? :wink:

Or did you found the problem?

BR Louis

7

@adalvit are you able to take a quick look at these sequences?

Generally anything that is in status “failed” can be re-uploaded. We had intermittent processing issues which I think have now been fixed, so everything should be processing now, but maybe @adalvit can confirm.

1 Like
8

@Lowiekse I scheduled 1033689444668752 (23/07/2023) for reprocessing and it should be fixed by tomorrow. All others are unfortunately lost due to processing failures we had at the beginning of November.

2 Likes
9

Oh my. I checked the same day I’ve seen the message, but never answered here for unknown to me reasons, sorry for keeping you waiting :frowning:

PS @adalvit is the best person to answer this (i.e. processing related) type of questions, so when I said I checked that wasn’t actually me :slight_smile:

BR, Yaro

1 Like
10

No problem. :grin:

11

Hello Alessandro @adalvit ,

There is sequence that had failed to processed.
Key JMTPoVvELSHylDY37uRkpO

Some sequences of the 4th and 5th march are still unprocessed.
Key’s;
4th
PrD7cW4xHwZpGgQ0qJOKRf
zkCeQIG4PHExU2DaZYpbqR
5th
iaQl2LzJqFpITxWkmytuU0
ISMbOscejKxJNrWiFY51Lk
ylB6DUinZqX9faMJ1FjA2P
SnEZ7HjmX9VuoKUTkLavWt
Vo8W91b7CGs3PMDEleXBih

BR, Louis

12

Meanwhile, uploads from 5 March have failed status.

@Yaro @adalvit ?

13

I see failed sequences from 2024-03-08.

14

yeah, I have also suspiciously lots of failed sequence status during last days uploads. But the pictures show on map and I can navigate through them so fine for me.

15

Hey folks, we’ve noticed an uptick in failed sequences caused by adjusting processing capacity on the platform. I rescheduled most of them in the last few days for re-processing. Keep in mind that failed might mean three things (what @masterofnoroad hinted at):

  • my data somehow cannot be processed - you’ll see an error message, e.g. upload unretrievable
  • my data failed processing due to non-data integrity issue and I don’t see images - our system should re-schedule it for processing in the next day or so
  • my data failed processing due to non-data integrity issue and I see images - this means we anonymized your images, you can browse them around, but what’s missing are the detections and objects detected from your images. Our system attempts to re-process these in a few days from the failure.

Hope that helps.

4 Likes
16

@knikel

Thank you for the explanation Kamiel

Let’s hope it works.

Fingers crossed.

More and more sequences have failed and are not approachable or openable on the map.

BR Louis