[SOLVED] Mapillary Android crash on start

If the app crashes for you at the start, then it might be the same issue we’ve discovered. The crash comes from the map style we’re using on the screen with maps: Mapillary Light and Mapillary Dark.

As a workaround (if you have now sequences captured) you can clear cache and data of the app. It will open the app with the old version of the styles. Then go to the Explore screen and select a different map style: OSM or Esri. Now the app will work.

We’re working on a fix which doesn’t require workarounds.

cc @boris @jvujnovic


BR, Yaro

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Mine (samsung S10E) crashes so fast, i cant click on explore

Does it happen after you clear the cache and data (in storage)?

We have found a workaround and submitting the build to a PlayStore. It will still take some time to get to all the devices, from 8 hours up to a few days :frowning:

Yeah, ive cleared everything, even redownloaded it. And such a bummer this happened when i have time to mapillary. Last week OSM was down. Hopefully i can soon make some more street coverage :grin:

Guys help me out. Since yesterday, whenever i open my mapillary it closes immediately


This is what they tell me

Ive redownloaded, and done it all. Restarted my phone, downloaded lower versions but still. What do i do please

The error comes from the styles which were updated on the server. It looks that if the clear cache and data doesn’t help - there are no other workarounds, and you will need to wait for the version update. That depends on PlayMarket, it will take some hours at least.

BR, Yaro

Sigh. Thank you soo much. Does that mean that when there is a new version update, I’ll be able to use my mapillary in peace?

Yes, that’s the plan. Apology for this. We were also stunned in the morning that nothing works across old and new versions.

BR, Yaro

Yes. I tried downloading older versions but yet still. Anyways I pray it comes back by tomorrow morning cause I have places to mapillarise. I’m soo in love with the app

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Just to confirm, that the build with the fix submitted to PlayMarket. There’re also a few minor fixes, which were already included to changes. Waiting for changes to propagate. Google says up to 7 days, but usually it takes only hours (so by tomorrow, fingers crossed).

BR, Yaro

Okay. I’m glad to hear that. Anyways I guess you’re also a mapillary user as me. I’m Kingsley. You must be Yaro right?

Nice to meet you, Kingsley. And that’s correct, my name is Yaro.

The playmarket didn’t push the build through, still waiting. I will check if there’re way to request updates of the styles which crashing the app.

Also, in case you need to capture. The app will work, if you clean the app data (or reinstall the app) but start it without the network, as in this case failing map styles are not loaded.

BR, Yaro

Nice to meet you too Yaro.
I’ll do as you’ve said. Let me give it a try and see

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PlayMarket update is ready. Please update the app and the issue will be resolved.

BR, Yaro

Nope.
I updated it. So it doesnt crash when i start. But if i click on a picture it crashes

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Indeed, thanks for pointing this one out. Missed this one as I was moving fast through the release. The app was crashing at the start for everyone (except those who use Esri or Osm map styles).

Will start working on a next l release ASAP.

PS switching the map style to Esri or Osm is a workaround for this crash.

BR, Yaro

It has come now. Thank you

I think the app is still facing some crashes. I hope it will be fixed soon

Please. I need help. I think the bug is still in there. Cause I tried uploading images but it wasn’t uploading. And also it had all cleared and deleted. Please how do I gain my images back