iOS app crashes when uploading images from external camera

Mobile apps iOS
1

Again, I have a problems with uploading images from my external LG360 cam. The app crashes about every second sequence I try to upload. It’s quite annoying and time consuming…

Here are the facts I know up to now:

  • It happens with an iPhone SE and with an iPad Air 2 (so its not a device specific problem)
  • Its not a problem of free space on the devices
  • The app crashes not while telling the app that the position of the picture is correct, but afterwards when I try to upload the pictures.
  • On both devices I deinstalled the app and reinstalled it from scratch. The problem did not go away. So: Yes I use the newest version of the app :wink:
  • After a crash when I restart the app it is unresponsive for 30sec to 5min and the iPhone gets very hot (and uses battery…)
  • Mostly it works on the second try, so it does not seem to be a problem of a specific sequence, but a general upload problem.
  • The crash happens shortly after the screen switched to “uploading”
  • I had the problem with iOS 13.4.x and I still have it with iOS 13.5

I assume that the app requests more working memory than iOS is willing to give and so the app crashes.

2

Problem still exists with newest app version (4.19.1) on my iPhone SE (728 images in one sequence). App crashes every time I try to upload the sequence.

I mailed support eight days ago. No response up to now.

3

Any chance you figured out how to use your LG360 (and are still using it) - I pulled one out of storage and found that “360 CAM Manager” app from LG is no longer supported and it seems like the camera might be only good as a paperweight now?

4

Due to Corona I am not as active as before but my camera is still working and I am able to control the camera with the iOS app from LG and the mapillary iOS app. I now own a iPhone SE 2020 (which has more RAM than the firste iPhone SE) so I assume the problems with long sequences will no longer happen on my phone.

5

Got it, I was trying on Android, maybe I can find an iOS device to test. Thank you for responding!

6

Mapillary is still crashing (Juli 2021) on my iPad Air 2, when I try to upload pictures from my external 360° cam. Retrying several times helps.