Good question, @abalys , @knikel - any ideas why this sequence is marked as “Failed” in this case?
Hi,
This is a consequence of a recent incident that we had, which resulted in hard failures/delays on sequences that were uploaded around 9th of December.
Although usually all the retries are automatic for isolated failures, uploads around 9th of December needed to be retried manually on our end.
I queued them for reprocessing, which should complete over the next couple of days.
Hope this makes sense and apologies for the inconvenience.
Kind regards,
Balys
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The last 4 times I had sequences listed as “failed”, they needed manual intervention due to backend issues/changes. I don’t think I have ever seen “failed” sequences listed that later resolved themselves, so to speak. I assume there are more frequent “regular” failures, but I assume they get requeued quickly and I never notice those since they don’t spend time being listed as “failed”. And since I’ve never seen any gaps in my uploads, they must have all gotten processed. So basically, it sounds to me like if we see “failed”, we should likely be reporting/bringing it up.