Desktop Uploader seems to be stuck

Contributing and equipment
1

It looks like my DU software on Windows is stuck while attempting to upload the photos.

The counter does not increase, i.e. it just says 0/2114, for example, even after I left the DU running for over 45 mins. When I checked the Network status in Windows Resource Monitor, there are many instances of mapillary_tools-win32.exe process running in parallel to address s3-eu-west-1.amazonaws.com with large amount of data being sent.

I then logged into my account on mapillary.com and look in the Feed tab and there are no new Pending images.

So, what’s going on here? The DU image upload count doesn’t go up, the Feeb tab on my mapillary web account profile doesn’t show and Pending Images and yet, the Network Resource Monitor shows lots of data being uploaded!!

HELP!

2

When accidently an mp4 is in the folders, then the desktop uploader is stuck.

3

It’s happending to me me again. See attached.
There are no mp4 folder in the upload directory!!

This is sooooooo frustrating!!!

I tried to upload a screenshot to show you the problem, but I got Acces Denied error after upload completed 100% a JPG file. Urgh!!

4

working for me at the moment (Uploading 5892/6403). Images dont seem to be allowed any more in the forum. I got the same access denied after attempting to load jpeg as well. (I have reported this to support)

5

@laye If you shut down the uploader and try again it should pick up where it left off and start uploading again

6

Thanks for the reply @tastrax. The issue this time is that the counter on the Desktop Uploader doesn’t change from 0/xxxx, even though I could see on Performance Monitor that data is being sent to s3-eu-west-1.amazonaws.com from mapillary_tools-win3.exe and from Wifi throughput that >10Mb/s of data are going out!

So looks like the app is lying that nothing is happening when in fact it was sending images to Mapillary backend and fails to increase the image count for my account!!

7

@laye - just got word that you should now be able to add images to messages.

1 Like
8

Is it just me or it’s happening again on my laptop. I’m using the latest version 1.2.8.

So I searched for some sort of a log file and found a file called, log.log in the directory: C:\Users<>\AppData\Roaming\Mapillary Uploader

This is what I found :

[2021-05-03 10:50:22.689] [info] [services:observer-manager] Stopping 7cbc8d70-abee-11eb-b0fe-c9f000222d84
[2021-05-03 10:50:22.692] [info] [power-saver-blocker] stop: 0
[2021-05-03 10:50:22.716] [debug] [mapillary:tools] process exit code null and signal SIGINT
[2021-05-03 10:50:36.216] [debug] [mapillary:tools] URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_50_293_+0100.jpg, will attempt upload again for 49 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_46_293_+0100.jpg, will attempt upload again for 46 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_44_430_+0100.jpg, will attempt upload again for 25 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_45_261_+0100.jpg, will attempt upload again for 45 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_49_293_+0100.jpg, will attempt upload again for 46 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_50_293_+0100.jpg, will attempt upload again for 48 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_46_293_+0100.jpg, will attempt upload again for 45 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_44_430_+0100.jpg, will attempt upload again for 24 more times
URL error: <urlopen error [Errno 10054] An existing connection was forcibly closed by the remote host> on 2021_05_01_14_15_45_261_+0100.jpg, will attempt upload again for 44 more times
etc.
etc.

Any idea why this is happening on my laptop? I’m posting this from this laptop, so obviously I have network connection.

I then installed Desktop Uploader on my work laptop and it works fine there. Both laptops are connected to my home Wifi.

1 Like
9

I’m having a same issue. In “log.log” I have same error number 10054 and it says that upload is proceeding (4.5% …), however in GUI it stays at 0/xxx. Just updated to desktop uploader 1.2.8.

In windows 10 resource monitor there is an upload from mapillary_tools-win32.exe to Amazon AWS and its very slow (40-70kB/sec).