Android App crash

Mobile apps Android
1

I am trying to use the Mapillary App. However, I am facing an issue, when I start capturing, it only captures the first image, then the app closes, and a pop-up appears saying that the Mapillary app has stopped. When I return, I find only a single image captured, and I am unable to open, upload, or even view the image or its location on the map.

None of the “first aid” methods described had any effect.
Mapillary app version: 2024.03.22-6.2.37
The issue happens repeatedly every time.
Android version: 13

Thand you in advance for any help.

2

Hi @Aymen, thank you for reporting.
Could you please tell us what Android device are you using?

3

Hi @jvujnovic , thank you for you prompt comment,
So i am using an Infinix HOT 40 , Model X6836 with a XOS version : V13.5.0

4

Hi @Aymen , unfortunately there seems to be a issue with some Infinix and Tecno Android device. They don’t use the standard Java Environment but a minimized version that lacks some features that we need for capturing, that’s why it’s crashing. We’re working on solving the issue.

5

Hi @Aymen we just released the version 6.3.14 to Open Testing which should address this issue. Could you please verify that it’s now working for you?
Here are the instructions how to join Open Testing
Thank you

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