403 UPLOAD Error

[ramap]

@Brenna

Let us know if you run into any issues with this. Thanks!

Followed the steps for mapillary_tools and it seems to work. Upload started and no more 403 errors so far. Hope it stays this way!

[scai]

@Brenna

I will actually apologize personally for this. I’m the sole person handling our entire support@mapillary.com channel, and with the holidays as well as a massive surge of emails from people and users contacting us regarding recent large-scale projects we’ve had with mapillary.com/drive, my queue has gone from a dozen or so new issues per day to several hundred. It’s been a mix of growing pains and learning experiences with how we need to restructure support as we enter 2020. Now that the holidays are over I have the chance to catch up and get back to a speedier response-time for issues like this.

I’m also completely on board with having more information added to the status.mapillary.com page - I’ve been an advocate for this and want to make it a goal to have the status page alert for user-facing issues and not just database issues. There will only be winners if we can get that running, even if it means I need to manually update known issues I see as they come in

I’ll keep the forum open to monitor this better while I handle these other requests/issues, and again, I apologize that there has been a bad case of radio silence recently and will do what I can to help.

Thanks for your insight! Under these circumstances the lack of response is completely understandable. Hopefully Mapillary will increase support resources soon to reduce your work load and to provide better feedback towards their community.

[bob3bob3]

Hi Brenna @Brenna

You may wish to take this to a PM.

Is there any viable way to avoid the --rerun step? (mapillary_tools Linux) I have about 500,000 images on a remote upload PC and perhaps 300,000 on a local hard drive that have already been through the process step and a --rerun is going to be near impossible. Can auth for a specific user be temporarily disabled? Perhaps rsync the structure to the Mapillary server and copy from there?

Tnx

[pkoby]

I’m using a really old custom version of the tools, and it uses the MAPILLARY_SIGNATURE_HASH and MAPILLARY_PERMISSION_HASH. Is it possible to still use these tools, and if so, did the hashes change? Where would I find those?

EDIT: Never mind, I figured out that the new tools are compatible with most of my old process. Hopefully I can integrate them into my fun bash script.

[Brenna]

Update

We’ve just released a new version Desktop Uploader v1.2.3 and tools adding a more permanent fix , so the above steps are not necessary for the desktop uploader uploader. Upload 1.2.3 and report back if there are any issues.

@bob3bob3 - send me an email support@mapillary.com and I’ll try to find out what options we have with the dev team. Thanks!

[man_from_barnaul]

Yes it works.