Can you try it in the latest version (4.3.0) from Desktop Uploader ? If it doesn’t work, please send us the video so we can investigate. Thanks!
Often the Azdome does not find gps first minute of recording. And as I use 5-minute video batches, the first file of a trip is mostly not uploaded because of missing gps data also…
(As a workaround, I start driving after waiting gps signal shows green color, then start new recording from that moment…)