Processing times

[Johand]

Hey!

Around 15 days ago I wanted to try and upload a 360 video to be used. The upload seems to have gone well, but seems to be stuck in processing map data.

I do see from https://help.mapillary.com/hc/en-us/articles/4408023385874-Troubleshooting-image-processing-delays-and-failed-sequences that 48 hours are normal. But I guess it could be more to process and it could take longer for 360 video?

Wouldn’t have thought much about it if it was just one video waiting. But all 3 I have are pending in the same state.

So just wondering if I’m doing something wrong here and if someone else have seen it before.

Thanks

[Johand]

I’ll add this as well, the same type of video, taken on same camera and settings in a single drive, was successful. (Ref 7 Aug 2025 18:31)

But I guess it has a couple of hundred less images

[boris]

cc: @balys for thoughts

[GITNE]

@balys Yeah, initially I assumed it to be a matter of images per sequence too. But, my latest uploads tend to suggest that it has not much to do with it specifically. Some of my latest 13k~15k sequences completed before some 7k sequences. However, other ca. 6k sequences just won’t budge. So, many of my latest sequences are also stuck for over a week now for no apparent reason. Is there anything contributors can do to unstuck sequence processing except for deleting an image?

[balys]

Hi,

Thanks for reporting.

It does sound like an issue on our end - will investigate.

Kind regards,
Balys

[Hol_Ger]

I have the same problem. Uploaded more than a month ago and still in “Map Data Processing” state:

Sequence key: LrBRgjlIKUhW1zHYmA8x0P