I am currently experiencing an issue where I cannot see any street-level images or the green coverage lines on the map. The base map loads fine, but all of the image data and green tracks are completely missing.
I’ve already checked my map layers, cleared my filters, and tried disabling my ad blockers, but the coverage still isn’t appearing.
Is this a known global issue or server outage happening right now, or is it just a local bug on my end? Let me know if anyone else is seeing this or if you have any suggestions. Thanks!
Hi @AlexL97, thanks for the report. We’re looking at it. The first check (I just opened Mapillary in the browser) looks normal on my side, so I’m searching for the reason.
I have tried using another browser (Edge), but still experiencing the same problem. I also cleared my cookies, removed all extensions, and reset my site permissions, but unfortunately, none of those steps worked. Let me know if there are any other diagnostics or logs I can provide from my end to help you track down the reason.
I think I might have figured out the cause, it seems like it could be an IP block or a rate-limiting issue on my specific machine.
For context, I have been heavily exploring the U.S. map lately and using two API tokens to download images for my dataset project. I just checked other PCs and notebooks in our lab, and they do not have this problem; the green coverage lines load perfectly for them. The issue is strictly isolated to my main PC.
Also, for reference, the account I was using for this heavy mapping and downloading is AlexL71
Could you check if my IP or that specific account got flagged by an automated system or rate limiter? Thank you.
That might be the reason, that’s correct. We also had problems yesterday with some regions (that’s what I was checking now), but IP blocks are a strong possibility. I can’t check that easily myself, as I remember. If you could try to downloading tiles or an image (just a single request) and you receive an Auth error/redirect or rate-limit response, any of those will be a strong hint towards rate-limiting.
Interestingly, I am not having any issues with downloading via the API. I actually built timers into my script to make sure I stay well within the API limits (such as the 1,200 daily call limit and the hourly caps), so I haven’t received any Auth errors or rate-limit responses there.
The issue seems strictly isolated to loading the green tracks and images while exploring the map via the web browser.
At this point, I would bet that something else. We have multiple levels of rate-limiting, but it looks like you’re really managing it on your end, and it does help (you can download before being blocked). Do you see any errors in the console or on the network requests in your browser?
PS let me know here or in DM if you need any help with checking it, with developer tools (or web developer tools if you use FF).
Thanks for checking. So far, I have no issues with downloading; the problem is only that the web view does not show images. However, I can use other devices to explore the map.
I will let you know if I encounter any problems with the downloading part.
