Cannot login with the Mapillary Uploader

Contributing and equipment
1

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I can perfectly login with my phone and the web version, but not on the Windows app. When I try to, it gives me a very strange error, that is nothing, just a red box where it really seems like there should be an error text here
I’m on Windows 7

1 Like
2

Thanks for reporting! Can you please email support@mapillary.zendesk.com with logs from the application as well as the information you included here. See here for information on where to find the log files.

3

Same error here. I can’t login anymore, nor can I install the mapillary upload tools. Using Windows 7 too. In the logfile it says
[mapillary:tools] Error loading Python DLL ‘C:\Users\username\AppData\Local\Temp_MEI61482\python311.dll’.
[mapillary:tools] LoadLibrary: Kan opgegeven module niet vinden.
[mapillary:tools] process exit code 4294967295 and signal null
[error] [store:modules:user] undefined

4

I’m getting exactly the same error, with the only difference that for me the Python error is in French (I’m French, and I assume you’re Dutch)

5

Yes it is Dutch, translated it will be “Cannot find specified module”

6

I dont think Python 3.11 works under windows 7. Is this a recent change?

7

Can I download and use an older version of the Mapillary uploader that still works under W7?

8

Thanks for letting us know! While we’re looking into it, please try using this version of the uploader: https://tools.mapillary.com/download/mapillary-uploader-3.0.4-32bit.exe

2 Likes
9

:+1: Yes, that version works, thanks!