# iOS app crashes when uploading images from external camera **URL:** \ **Category:** iOS\ **Created:** [May 23, 2020, 2:42pm UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098 "2020-05-23T14:42:16Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![doebeli](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/doebeli/32/904_2.png) [@doebeli](https://forum.mapillary.com/u/doebeli)\ **Post date:** [May 23, 2020, 2:42pm UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098/1 "2020-05-23T14:42:16Z")
Again, I have a problems with uploading images from my external LG360 cam. The app crashes about every second sequence I try to upload. It’s quite annoying and time consuming… Here are the facts I know up to now: - It happens with an iPhone SE and with an iPad Air 2 (so its not a device specific problem) - Its not a problem of free space on the devices - The app crashes not while telling the app that the position of the picture is correct, but afterwards when I try to upload the pictures. - On both devices I deinstalled the app and reinstalled it from scratch. The problem did not go away. So: Yes I use the newest version of the app 😉 - After a crash when I restart the app it is unresponsive for 30sec to 5min and the iPhone gets very hot (and uses battery…) - Mostly it works on the second try, so it does not seem to be a problem of a specific sequence, but a general upload problem. - The crash happens shortly after the screen switched to “uploading” - I had the problem with iOS 13.4.x and I still have it with iOS 13.5 I assume that the app requests more working memory than iOS is willing to give and so the app crashes. ---
**Author:** ![doebeli](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/doebeli/32/904_2.png) [@doebeli](https://forum.mapillary.com/u/doebeli)\ **Post date:** [June 28, 2020, 11:27am UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098/2 "2020-06-28T11:27:20Z")
Problem still exists with newest app version (4.19.1) on my iPhone SE (728 images in one sequence). App crashes every time I try to upload the sequence. I mailed support eight days ago. No response up to now. ---
**Author:** ![danbjoseph](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/danbjoseph/32/68068_2.png) [@danbjoseph](https://forum.mapillary.com/u/danbjoseph)\ **Post date:** [May 12, 2021, 1:57pm UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098/3 "2021-05-12T13:57:35Z")
Any chance you figured out how to use your LG360 (and are still using it) - I pulled one out of storage and found that “360 CAM Manager” app from LG is no longer supported and it seems like the camera might be only good as a paperweight now? ---
**Author:** ![doebeli](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/doebeli/32/904_2.png) [@doebeli](https://forum.mapillary.com/u/doebeli)\ **Post date:** [May 12, 2021, 2:23pm UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098/4 "2021-05-12T14:23:23Z")
Due to Corona I am not as active as before but my camera is still working and I am able to control the camera with the iOS app from LG and the mapillary iOS app. I now own a iPhone SE 2020 (which has more RAM than the firste iPhone SE) so I assume the problems with long sequences will no longer happen on my phone. ---
**Author:** ![danbjoseph](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/danbjoseph/32/68068_2.png) [@danbjoseph](https://forum.mapillary.com/u/danbjoseph)\ **Post date:** [May 12, 2021, 2:37pm UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098/5 "2021-05-12T14:37:36Z")
Got it, I was trying on Android, maybe I can find an iOS device to test. Thank you for responding! ---
**Author:** ![doebeli](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/doebeli/32/904_2.png) [@doebeli](https://forum.mapillary.com/u/doebeli)\ **Post date:** [July 27, 2021, 8:32pm UTC](https://forum.mapillary.com/t/ios-app-crashes-when-uploading-images-from-external-camera/4098/6 "2021-07-27T20:32:41Z")
Mapillary is still crashing (Juli 2021) on my iPad Air 2, when I try to upload pictures from my external 360° cam. Retrying several times helps.