# App change to low resolution

**URL:** <https://forum.mapillary.com/t/app-change-to-low-resolution/1078>\
**Category:** Mobile apps\
**Created:** [July 20, 2017, 4:51pm UTC](https://forum.mapillary.com/t/app-change-to-low-resolution/1078 "2017-07-20T16:51:05Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![segi](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@segi](https://forum.mapillary.com/u/segi)\
**Post date:** [July 20, 2017, 4:51pm UTC](https://forum.mapillary.com/t/app-change-to-low-resolution/1078/1 "2017-07-20T16:51:05Z")

</div>

Hi,  
I don’t why, but app (on Android) was more times changed the resolution of picture to low (640x480).  
I have always off setting “Take low resolution picture”.  
Can you help me?

---

<div class="post-metadata">

**Author:** ![katrin](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.mapillary.com/katrin/32/251_2.png) [@katrin](https://forum.mapillary.com/u/katrin)\
**Post date:** [July 27, 2017, 10:43am UTC](https://forum.mapillary.com/t/app-change-to-low-resolution/1078/2 "2017-07-27T10:43:19Z")

</div>

Hi @segi - please report this issue to [support@mapillary.com](http://mailto:support@mapillary.com) with information about which device and OS version, and which Mapillary app version you have.